42 graduates from the Mercedes-Benz Advanced Modern Apprenticeship (AMA) Program receives global certification and join the Mercedes-Benz Malaysia Customer Services Network. 37 retail personnel from Malaysia and Singapore honoured for achieving professional certification in C-Management, Certified Service Advisor and Certified Diagnostic Technician. This milestone underscores Mercedes-Benz Malaysia’s continued investment in talent development and commitment to shaping the future of customer experience and service excellence. 

Forty-two graduates from the Mercedes-Benz Advanced Modern Apprenticeship (AMA) Program received global certification and joined the Mercedes-Benz Malaysia Customer Services Network. Additionally, 37 retail personnel from Malaysia and Singapore were honoured for achieving professional certifications in C-Management, Certified Service Advisor, and Certified Diagnostic Technician. This milestone underscores Mercedes-Benz Malaysia’s continued investment in talent development and its commitment to shaping the future of customer experience and service excellence.

Kuala Lumpur. Mercedes-Benz Malaysia proudly celebrated the graduation of 42 globally certified technicians from its renowned Advanced Modern Apprenticeship (AMA) Program, together with the recognition of 37 retail personnel from Malaysia and Singapore. This underscores the brand’s steadfast commitment to nurturing world-class automotive talent and reinforcing excellence across its Customer Services Network.

The new batch of apprentices successfully completed the three-year Advanced Modern Apprenticeship (AMA) Program, joining the ranks of over 950 graduates produced by the Mercedes-Benz Malaysia Training Academy since its inception in 1984. A graduation ceremony was attended by representatives from Mercedes-Benz Malaysia, authorised Retail Partners, and family members of the graduates.

The programme is known for its rigorous training modules and global certification standards, ensuring apprentices meet international benchmarks in automotive service excellence. Upon completion of the programme in August 2025, these graduates officially joined the Mercedes-Benz Malaysia Customer Services Network, which currently comprises more than 1,000 highly skilled service personnel across the country.

Each graduate received multiple globally-recognised certifications and is offered a four-year guaranteed employment opportunity within the company’s Service Network. Beyond the apprenticeship, a structured certification ladder encourages continuous skill enhancement through pathways such as Certified Diagnosis Technician and Certified Service Advisor, reinforcing Mercedes-Benz’s emphasis on lifelong learning and professional growth.

Mercedes-Benz Malaysia invests approximately RM100,000 per student throughout the three-year programme, reflecting the brand’s long-standing dedication to developing top-tier local talent.

“At Mercedes-Benz Malaysia, we see a great opportunity to nurture and invest in young Malaysians who aspire to have a career in the automotive industry as globally-certified technicians. Today with the graduation of another 42 apprentices, we contribute towards meeting the nation’s demand for highly skilled talent in the automotive sector while further strengthening our Customer Services Network and delivering the best customer experience across our extensive dealer network in Malaysia,” says Amanda Zhang, CEO & President, Mercedes-Benz Malaysia

In addition to the Advanced Modern Apprenticeship (AMA) Program graduation, the brand also recognised 37 retail personnel from Malaysia and Singapore who achieved Mercedes-Benz Professional Certifications in C-Management, Certified Service Advisor and Certified Diagnostic Technician. These certifications highlight the brand’s structured career development framework, encouraging individuals to continuously upskill and adapt to new technologies, electrification and mobility innovations. The celebration reinforced Mercedes-Benz Malaysia’s belief that exceptional customer experiences are driven by its people—trained, motivated and inspired to deliver the best experience across every customer touchpoint.

“Today marks a key milestone for Mercedes-Benz Malaysia, as we celebrate the graduation of these skilled apprentices and recognise our retail personnel, who are both instrumental in driving the future of our brand. We are committed to developing talents that are continuously upskilled, keeping pace with the latest technologies, diagnostic tools and innovations, so that we can deliver excellent experiences to our customers.”

Edmin Naidoo, Vice President of Customer Services, Mercedes-Benz Malaysia says, “Mercedes-Benz Malaysia remains steadfast in its commitment to investing in people, ensuring every technician and retail professional is equipped to meet the evolving demands of the automotive industry. The Advanced Modern Apprenticeship (AMA) Program and Professional Certification pathways embody the brand’s vision for lifelong learning, technological excellence and sustainable mobility, celebrating not only achievement but also the people behind the Star—dedicated, passionate and inspired to deliver world-class service.