Everise, a US-based global customer experience company, announces plans to open a Digital CX Innovation Center in Singapore. Along with focused investments in Malaysia and Japan, Everise plans to add a total of 700 jobs by the end of the year.
Everise has experienced strong revenue CAGR growth of 33% over the last 3 years and will employ 15,000 people globally in 7 countries by the end of 2021. Everise previously operated in Malaysia and Japan in a joint-venture, but Everise exited the joint-venture on August 26, 2021 to drive the business itself.
Everise has already recruited 300 native Asian language speakers in Kuala Lumpur and Japan to support its multinational technology clients, and this will grow to 600 by the end of the year. In Japan, Everise is pioneering the work-at-home as a service model.
In Singapore, Everise will establish a Digital CX Innovation Center, for high-growth companies in the Southeast Asian region, as well as to service its US-based clients that wish to economically scale omnichannel customer experiences in Asia. For example, using Everise’s proprietary exageโข technology ecosystem, Everise can pair its integrated Automation and Artificial Intelligence solutions with hybrid customer support services to deliver an agile solution that optimizes both people and technology to deliver customer experiences.
“Over the past three years we have seen the opportunity to expand our services in Asia. Companies that are rapidly growing and new market entrants have demand to deliver innovative, multilingual brand experiences,” says Everise founder and CEO, Sudhir Agarwal. “We also intend to open a first-of-its-kind center for innovation for our regional clients in Singapore in the last quarter of 2021.”
-PR NEWSWIRE
