Global real estate services firm uses AI-powered natural language queries to generate reports in seconds, transforming management of its 100,000-strong workforce.
Workday, Inc., a leading provider of solutions to help organisations manage their people and money, has announced it is working with commercial real estate giant Jones Lang Lasalle (JLL) to transform its HR processes globally using Workday Human Capital Management (HCM). JLL is a global professional services firm specialising in real estate and investment management and has offices globally, including in key markets in Asia Pacific such as Singapore, Hong Kong, Malaysia and Indonesia.
As JLL continues to grow its presence globally, the company required a trusted technology partner that could keep it up to speed with emerging and transformative technologies such as artificial intelligence (AI). Added to this, JLL’s distributed 100,000-strong workforce was proving to be an increasing challenge for the HR function to manage efficiently, with multiple disparate systems generating vast amounts of people data that had to be sieved through. With Workday Illuminate, the next generation of Workday AI built on the world’s largest and cleanest HR and finance dataset, JLL was able to achieve synergies between diverse systems and processes.
Ajay Pimpalshende, Director HR Technology, JLL, said: “Managing people data across our workforce was previously a tedious process, especially as we were juggling more than ten enterprise resource planning (ERP) systems at the same time. We were looking for one unified platform where we could bring all our HR processes together and harness meaningful insights for our leaders to manage their teams more effectively. With Workday, we have access to a single source of truth and can simplify all our HR processes and workflows across compensation planning, learning, and management, giving us a tremendous boost in operational efficiency.”
Furthermore, as a configurable and scalable solution, the Workday platform can be tailored to meet the unique requirements of organisations. With Workday Extend, JLL was able to rapidly create custom AI-enabled apps leveraging its low-code or even no-code functionality. One example is the “Easy HR” app that JLL developed, allowing employees to generate reports and receive precise output in the matter of seconds.
A key benefit of implementing Workday has been the transformation in data visibility across JLL. The Workday platform provides a single, unified view of the entire workforce, allowing leaders to easily access and analyse data from multiple sources. Whether it is gaining insights into global hiring trends or drilling down to the career plan of an individual employee in Singapore, Workday empowers leaders with the information they need to make strategic decisions. This granular level of access is crucial not just for efficiency, but also for ensuring responsible use of data, especially as AI plays a larger role in HR.
“As AI innovation continues to rapidly advance, JLL is determined to maintain data transparency as it adopts AI. Workday’s focus on responsible AI also helps ensure clear transparency on data usage,” added Pimpalshende.
Pannie Sia, general manager, ASEAN, Workday, said: “In today’s rapidly evolving business landscape, organisations like JLL are leveraging Workday to unlock the power of digital transformation and drive concrete value. Agility is key and Workday equips organisations to anticipate change and move with purpose. With Illuminate built into the core of our solutions, Workday delivers tangible results with increased efficiency, optimised workforce planning, and data-driven decision-making, helping to empower organisations like JLL to thrive.”
